Terms of service
Terms and Conditions
Welcome to FloorPower (referred to as “we”, “us”, or “our”). These Terms and Conditions govern your use of our website and services. By accessing or purchasing from our website, you agree to comply with these terms. Please read them carefully before using our site.
1. General Information
1.1 Company Information
FloorPower Ltd
Registered Address: 128 City Road, London, EC1V 2NX, United Kingdom.
Company Number: 15851285
Email: sales@floorpower.co.uk
Phone: 020 4530 5042
1.2 Use of Website
By accessing our website, you agree to use it for lawful purposes only and comply with all applicable laws, regulations, and guidelines. You are responsible for any content you upload, post, or share on the site.
2. Orders and Products
2.1 Product Availability
All products are subject to availability. We strive to maintain accurate stock levels, but in the event of an item being out of stock, we will notify you as soon as possible. All of our delivery guidelines are estimates and not guarantees.
2.2 Pricing
All prices are displayed in GBP and are inclusive of VAT, unless otherwise stated. We reserve the right to change prices without notice. The final price, including shipping charges, will be displayed at checkout.
2.3 Order Acceptance
Once you place an order on our website, you will receive an email confirmation acknowledging receipt. This does not constitute an acceptance of your order. Acceptance of your order will occur once we dispatch the items. We reserve the right to refuse any order at our discretion.
3. Payment
3.1 Payment Methods
We accept a variety of payment methods, including credit and debit cards, PayPal, and other options available at checkout. Payment must be made in full before the goods are dispatched.
3.2 Security
We take your security seriously. All transactions are processed through secure payment gateways, and your payment details are encrypted to protect your privacy.
4. Delivery
4.1 Shipping Information
We offer delivery within the UK, Ireland, and internationally. Shipping costs are calculated at checkout and depend on the size and destination of your order. Orders will be dispatched within 48 hours, subject to stock availability.
4.2 Delivery Times
Estimated delivery times vary based on your location and selected delivery method. We aim to provide accurate shipping estimates, but we cannot guarantee delivery times. You will receive tracking information once your order has been dispatched.
4.3 International Orders
For international orders, additional customs duties and taxes may apply, which are the responsibility of the buyer.
5. Returns and Exchanges
5.1 Returns Policy
We offer a 14-day return policy from the date of delivery. To be eligible for a return, products must be unused, in their original packaging, and in re-sellable condition. Please contact us at sales@floorpower.co.uk to initiate a return.
5.2 Exchanges
If you wish to exchange an item, please follow the return process and place a new order for the replacement item.
5.3 Faulty Items
If you receive a faulty item, please contact us immediately. We will arrange a return and either send you a replacement or issue a refund.
6. Limitation of Liability
6.1 Liability Disclaimer
To the fullest extent permitted by law, FloorPower is not responsible for any direct, indirect, incidental, special, or consequential damages arising from your use of our website, products, or services.
6.2 Product Warranty
Our products are covered by a manufacturer’s warranty, where applicable. If you believe a product is defective, please contact us for assistance.
7. Privacy and Data Protection
7.1 Privacy Policy
Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. Please review our Privacy Policy [here].
8. Intellectual Property
8.1 Content Ownership
All content on our website, including text, images, logos, and graphics, is owned by FloorPower or our licensors and is protected by copyright and other intellectual property laws.
8.2 Use of Content
You may not use, reproduce, or distribute any content from our website without our express permission.
9. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Changes to Terms and Conditions
We reserve the right to update these Terms and Conditions at any time. Any changes will be posted on this page, and the updated terms will apply from the date they are published.
11. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
Email: sales@floorpower.co.uk
Phone: 020 4530 5042
Address: 128 City Road, London, EC1V 2NX, United Kingdom.