Return Request
We want you to be completely satisfied with your purchase. If you need to return an item, follow the steps below.
Return Policy
- Items must be in unused condition and returned within 14 days of purchase.
- Returns are only accepted with proof of purchase (order number required).
- Shipping fees for returns are not covered unless the item is defective.
How to Request a Return
- Please complete the return request form at the bottom of the page, making sure to include your order number otherwise we will not be able to help you.
- Our team will review your request and send you a return shipping label if approved.
- Once we receive your return, we will process your refund/exchange within 5-7 business days.
For any questions, contact us at sales@floorpower.co.uk or call 020 4530 5042.