FAQs
1. Is your website secure?
Yes, our website is fully secure. We use SSL encryption to ensure that your personal information and payment details are protected during transactions. You can shop with confidence knowing your data is safe.
2. Can I request a quote?
Yes, we offer personalized quotes for bulk orders or specific project requirements. Please contact us via email at floorpowersales@gmail.com, and our team will be happy to provide a quote tailored to your needs.
3. Can I see the products before I buy?
At the moment, we don’t have a physical showroom. However, we offer detailed product descriptions and high-quality images to help you make an informed decision. If you need more information, feel free to contact us.
4. What's your customer service response time?
We aim to respond to all customer inquiries within 24 hours during business hours (Monday to Friday, 9 AM - 4 PM). For urgent inquiries, please feel free to call us directly.
5. What's your current lead time?
Our standard lead time for most orders is 1-2 business days for dispatch. However, depending on stock availability and order size, delivery times may vary. If you need an estimate, please contact us before placing your order.
6. I have a question about my order. Who do I contact?
If you have any questions about your order, please contact our customer service team at floorpowersales@gmail.com or call us at 02045305042, and we will assist you as quickly as possible.
7. My order has arrived damaged. Who do I contact?
We’re sorry to hear that your order arrived damaged. Please contact our customer service team immediately at floorpowersales@gmail.com, providing your order number and photos of the damage so we can resolve the issue promptly.
8. Can I amend or cancel my order?
We process orders quickly to ensure timely delivery. If you need to amend or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once an order is in the dispatch process.
9. Can you hold my order?
We can hold your order for a short period upon request. Please get in touch with our customer service team to discuss your requirements, and we will try to accommodate your request.
10. When will I receive my order?
Delivery times depend on your location and the delivery method you select. You will receive tracking information once your order has been dispatched, so you can track it until it arrives.
11. What happens when I place an order?
Once you place an order, you will receive a confirmation email with your order details. Our team will process and dispatch your items within 48 hours (subject to availability), and you will receive tracking information once your order ships.
12. Do you have discount codes available?
We occasionally offer promotional discounts or sales events. To stay updated on the latest offers, we recommend signing up for our newsletter or checking our website regularly for announcements.
13. How do I clean my products?
To clean your recessed floor sockets, we recommend using a soft cloth and mild cleaning solution. Avoid abrasive cleaners or harsh chemicals to preserve the finish.
14. When did the company launch?
FloorPower Ltd was launched as a distributor in 2024. However, we have been providing high-quality recessed floor sockets for several years, offering exceptional products and services to customers during that time.
15. Will this product fit into an unfinished floor?
No, our recessed floor sockets are designed to be installed into a finished floor. They require a stable, level surface for proper installation and secure fitting. Please ensure your floor is fully completed before installing the product. If you have any questions regarding installation, feel free to reach out to us for guidance.